A project is an effort with a start date and end date and have a definite end result.In case we are developing a software it will have a start date and an end date.It will also have a result that is the software designed.
What is a Program?
A program will have set of projects running to achieve a common business goal or objective.For example space program, railway development program.There will be multiple teams, projects and bodies working towards success of the program. When we take a program into hand what are the things we should start with?
The first thing to start with the program goal, the mission of the program.What are we trying to achieve here.In my case our aim was to reduce the number of calls to the help desk, by diverting the users to a self help portal.Similarly when you are given a program to manage, speak with the brass on what they are trying to achieve in this.
Once the mission is clear - what's next?
The next thing to search or collate is the stakeholder list.Who are involved at what level.Prepare a communication plan for the program.
Now understand the process, the different elements of the effort. Take a knowledge transfer session from the other program managers and team.
Talk with the team
Once you are aware with the process and the efforts put in. Speak with the team and understand them, their problems, their strong points and areas for improvement. Sync with the team, in many cases you may not be in a position to interact with all of them, in these scenerios talk to their leads.
Start the good work
Now with these things you can start the good work.
My responsibility was to provide a good user experience to the portal by consulting and expert advice.The show went well, i reached in my hotel Candlewood suites in New Jersy.I checked my e-mail and saw an e-mail from Unisys HR, offering me a Job in India, Bangalore as Program Manager for End User Services practice.
Wow, in an e-mail the dream came true and after few days I came to Bangalore.Yes the Vevo project went well, and my assignment with them got over and i travelled back to India.
So in this way i entered in Program Management, :-) well i have extensive experience in User Experience Design and software product design so it helped me get this job.Prior i had travelled abroad on multiple assignments. My blog on User Experience Design & usability
Top Social Media Sites
This is a huge list of top social media sites, that are quite popular nowdays. I hope you are using few of them.If i have missed any, please send an e-mail or comment. I will be happy to add it.
|11||blogcatalog.com||533||7||Internet / Blogs|
|26||dzone.com||2,541||6||Web Design & Development|
|32||balatarin.com||3,638||6||Persian Digg Site|
|48||designfloat.com||6,578||5||Web Design & Development|
|55||swik.net||8,168||5||Open Source news|
|60||photoshoproadmap.com||12,121||5||Graphics and Web Design|
|61||smallbusinessbrief.com||12,696||4||Internet Marketing and Business|
|65||pixel2life.com||13,856||5||Web Design & Development|
|66||bmaccess.net||14,114||4||Web Design and Graphics|
|73||work.com||21,576||6||Business & Work|
|74||maple.nu||21,913||4||Metal and Rock|
|76||easybm.com||23,491||5||Health & Medicine|
|77||rnel.net||23,661||2||Graphics and Web Design|
|87||bookmark-manager.com||32,258||4||Web Design & Development|
|99||photoshop-pack.com||84,321||4||Graphics and Web Design|
It is ranked by Alexa
|91||mediaunivers.com||12967705||3||Portuguese Webmater Forum|
Have you noticed the screen that appears every time we login to LinkedIn.
1. Expert UX Consultants
2. User Experience Practitioners
Well thank you for the listing in Top influencers on LinkedIn. I appreciate all the support from other UX Consultants in the process.
Here are some of the best UX videos i have collected. Enjoy them & it can become a source of inspiration
1. UX Week 2009 | Jesse James Garrett | Adaptive Path
2. UX best practices
3.Don Norman: The three ways that good design makes you happy
4. Don Norman: The three ways that good design makes you happy
5.UX Team Of One @ IA Summit 2008
6. Experience is the product
7. Robert Fabricant - Behavior is our Medium
8.Web Form Design
9. User Experience Design for Non-Designers
10..The importance of identity and vision to UX designers on agile projects
11. Learning IxD From Everyday Objects
12. Wireframes for the Wicked
13. Design Prototyping: Bringing Wireframes to Life
14. Journey To The Center Of Design
15. User Centered Design 101
16. UX Week 2009 | Aaron Forth | Adaptive Path
17. UX Week 2008 | Rachel Hinman | Adaptive Path
18. NYC IxDA - Tap is the New Click - Dan Saffer
20. Steve Krug on the least you can do about usability
21. Jason Fried of 37signals speaking at Business of Software 2008
21. UX Week 2008 | Don Norman | Adaptive Path
Enjoy the videos
I had the previliege to transact with multiple ATMs machine in different countries. I have done transactions in UK, USA, France and INDIA. I can say all the ATM machines are not equal. Some of them is so bad that you may land in trouble.
In India i transact with ICICI bank, SBI bank, Citi bank & HDFC bank. In UK i was with CITI bank & same in US too.
Now let me highlight why i hate few of these atms. I agree there are millions of users who feel the same.
I am starting a movement to request banks across the world to change the basic design of their ATMs. Join this page for change.
I HATE WHEN MY CARD IS EATEN BY MY ATM.Do you hate it too.
Type 1 : Few ATM machines have slots that needs to accept the cards inside. Once you put the card in the slot, the machine takes the card inside. It reads the card in and after transaction it pops up the card out.
Type 2: In this type of ATM, we need to insert the card in the slot and pull it out.The machine does not take the card in. Basically it is a swipe, that the user does when he puts the card in the slot and pulls it out.
Type 1 machine should be removed out. I like type 2 machines as there is no chance that your card will be eaten by the ATM. Show your support to the above idea and need.It is a user need and Banks must listen to it.
Join this page and create awareness – it may help you and in a critical situation when your Cab driver is waiting for the payment and you are doing a transaction.At this time it would be hell if your card is eaten by the ATM.This situation was suggested by my close friend Sankar while having dinner & beer. :-)
Join it, it will change life.
Is e-commerce a costly affair to implement on your site. I thought that it will be a costly affair however it is not. The solution i am suggesting can be used by small sites for individual products and services online.
The solution can be used by
Ok let me tell the solution, it is PayPal. Let me help you how to use it.
Step 1: First go to the paypal site. www.paypal.com
There you need to create an account.
Step 2:Add the bank account to the account. This process is simple, you need to provide your bank account. Paypal will deposit some money in your account. You need to login in your account and enter the deposited amount in paypal site.
Step 3: Click on Merchant services in paypal. Under key features you can find “Paypal shopping cart”, click on it.
Step 4: The page will take you to create a paypal button.On this page you have to work upon 3 steps, they are below
Step 5: Work on step 1
Step 6: Work on step 2
Step 7: Work on the final step 3
Step 8: Insert the Button code in the shopping page. Your buyers can pay via credit card or with their paypal accounts. If you face any issue please write an e-mail to me. email@example.com
My dad's office was looking to create a govt. report. The report will include his office efforts in safe gaurding office buildings from fire hazards. Recentely a govt. building caught fire in another state, so the head office was seeking the steps my dad's organization was doing aganist fire hazards.
The solution was to create building drawing of all the buildings and indicate where are the fire exits, where are the fire stations and other fire fighting instructions located in the buildings. My work was to finalize the fire locations, the fire exits in the buildings and depict in building drawing of the complete 3 buildings which were having 2 floors each. The image of the building is shown above. Although all the three buildings are nor captured in the photo, but it will get you the view how much work was involved. Wondering how was i able to create building drawings, well i am a B.E in Civil enginneering. :-)
Lessons learned in the process.
Stakeholder: Maintain the list of the stakeholder & there expectations from the assignment. What they are looking from you. It can be done by talking with them, meeting with them.
Deliverable: The deliverables were 7 building drawing sheets.
Timeline: Make sure you deliver in time. Set the expectations right first hand and deliver on time.
Fees/Cost: Let them know how much it will cost them for your service.Agree on the price & the payment modes. Whether you want it lump sum amount, Time and material or any other convienent method you both mutually agreed upon.
Deliverable options: If you can provide two options to choose, for the stakeholders it would be great. When we provide options to the cusotmer to choose from then they feel they are in control and repsond more positively.
Walkthrough: Provide a walkthorugh of your work, make them understand your point. Sell your work & move to the payment options.
Well i told you the major chunks of a consultant works. I agree there are many other things that goes in to this profession. Hope this post will ignite sparks to pursue this type of work and make some real money in this business.
You are right i am taking about the satisfaction aspect of the design. The other elements are
Here are the free images.
Efficiency: Once users have learned the design, how quickly can they perform tasks?
Memorability: When users return to the design after a period of not using it, how easily can they re establish proficiency?
Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors?
To make sure that the design meets the user needs user persona is created. I suggest the images used in the persona creation speaks a lot. Using good images in persona creation can take you a long way. We have uploaded some of the images we used in our persona creation. Use these images and modify it according to your needs.
I was looking for this answer and i got the solution to this problem.
OpenProj : OpenProj is a free, open source desktop alternative to Microsoft Project. OpenProj has been downloaded over 1,250,000 times in over 142 countries and has quickly become one of the most popular open source applications. If you are managing a group project we recommend Projects On Demand. If you want a free replacement to commercial desktop software, then OpenProj is perfect. OpenProj is also now included with Star Office in Europe. It's available on Linux, Unix, Mac or Windows, and it's free.
Now download it with a big smile.
In this article i will help you create a form keeping in mind the business perspective. I will see that the usability is take care at a high level, to take care of usability of the form i will write another article. Loading so much information in one is not good - as INFORMATION OVERLOAD or human memory 6+-2 concepts in User experience design.
Business need: As i told earlier that the need for form comes into picture when the business feels that they are not in a position to apply 1 on 1 human resource to capture the details from its costumers. Business can either request its user to fill the forms online or offline.
As a designer how would you go for the form design for a particular process? Think on this question and it will lead you to conduct a FOCUS group or a meeting with the business process owner to understand the flow of the information that will be collected using the forms. Now let us create a step by step process to get the FROM right as per the business need.
Step 1: Understand the business need
Step a meeting with the SME (Subject matter expert) who is working on the process for which the form creation is requested. You can write an e-mail setting up the business context and the questions which will help you to gain more information. A sample e-mail would look like this.
Business context: We are planning to create a new form for your XYZ process. This form will be available online where users can fill it. This information will be collected by your department and processed.
1. What is the key peice of information that is importnat for your departemnt to process the requests
2. What information are not mandatory
3. Define the whole process by taking a sample example. The complete methodology would be helpful.
Step 2: Business Scenarios definition
The business scenario needs to be understood, as the form that will be created should be able to suffice all the possible business scenarios.
Step 3: Form flow
Give value to the form flow, what sections of the form should come first and how the information flow should be there. Give emphasis on the hierarchy of the sections.
Key take aways for usability
I will be writing a separate article on form usability. I would like to suggest some key pointers that will make the form usable and take care of major usability issues.
1. Information grouping : Group the information in larger chunks, for example when you are asking the users about his details we can have these sections
> Tell us about yourself - name, age, gender
> What u do - profession
> Where do u live - address, street, ZIP, state country etc
> What u like - reading, playing etc
2. Make it a talk show: Use phrases that seems like a person is asking these questions to the users. Above the personal information - TELL US MORE ABOUT YOURSELF etc will increase the intrest level of user's.
3.Pagination: Use pagination if the form is too long.
4. Progress bar at top will help a lot if the form is long.
I think my purpose is solved here, to emphasis on the point that the form should match the business flow not vice versa. The information collected by the forms should be used by the business. If business does not need it, avoid including that field in the forms.
The whole idea of this blog, it to make you aware that in any report you send to the customer there should be these 3 tabs in the excel, without which you will make the report less impactful. One more important thing it to include the name of the parameters in X & Y axis. The report should be easy to understand by its audience.
The key tabs, that are essential are
Tab 1. Methodology - this tab should have the assumption/hypothesis along with the step by step description of the steps that were taken to generate the report.
Tab 2. Findings -this excel tab should have the Findings and Inference of the report. A good suggestive graphs should be there to make the audience understand the reports.
Tab 3. Comparison - this tab should show the actual numbers that were used to generate the graphs.
I hope that these 3 tabs you will always include in your reports.
I will highlight how to work with pivot.
Step 1: Open the excel sheet on which you want to work on.
Step 2: Select all the data from the excel.
Step 3: Open INSERT tab, and click on PIVOT.Click on “insert” tab and select “Pivot table”. The path will be
Insert >> Pivot Table >> Pivot Table.Create PivotTable pop up screen will be displayed as shown in the screen capture below. Click on the OK button.
Step 4: Another sheet will be displayed, as shown below. Pivot table field list will be also present on the right hand side of the window. Select the column that you want to sort out.
Step 5:Similarly select other two parameters. We can adjust the placement of these parameters in the 4 boxes that is present in the top screen. Drag and drop the parameters to generate the report.
I think this is a small step towards PIVOT in excel. Move on with PIVOT, it is really helpful to prepare and analyze data.